Flexible. Mobile. Efficient.

Send pre-qualified leads from your web to a store/call center/dealership/home-based sales agent in the moment when they are considering a purchase and need expert help or advice.

The agents will be able to visually recognise the VoIP call on the Whisbi Agent interface through the blue colour and a new icon.

The requests tab makes it easier to prioritise and oversee the incoming chat requests, scheduled calls and incoming calls through the Whisbi platform with just one click on the interface.

The sales representatives can use Whisbi conversational tools on any phone call. All that is required is a web page displaying Whisbi PIN number which can be used to sync the sales representatives session with the session of the prospect. This way any phone call can become a Whisbi session.

A conversation with a lead often ends with a result, no matter the ending. The ending could vary from a sale, no sale or to invalid calls or leads. Agent managers are able to quantify results and analyse data to improve performance and manage the expectations of the upper management.

Customers often need assistance completing online sales journeys – for example, filling in complex forms or finding their way through configuration services to complete a sale.

Go beyond images and pre recorded videos and show the potential customer a live product demonstration in real time, to answer their specific questions.

Customer experience is greatly enhanced by real-time, direct and personal experience. Video allows agents to easily be empathetic and personalised during the sales process, through body language and facial expression.

Agents often have access to professional materials prepared by the marketing team. This is often a powerful content that helps the agent to present the product value and make the sales process more effective.

Chat has proven to be a standalone channel in the sales funnel for customers as well as agents. Both can use the chat function during a Whisbi session to share information like hard to spell names, addresses and for other information exchange.

The new bookmark feature allows the agent to define bookmarks for the most important websites within the Whisbi tool so that it’s very easy and quick to find desirable information anytime during the sales process without interruption. The chosen website is launched after one-click interaction.

Embedded notes in the Sales Assistant allows the agent to capture and write down relevant information quickly and easily during the call with the customer. The auto-saving mechanism guarantees that data is saved persistently and the content is accessible any time during and after the session.