Enhance your online customer experience & improve operational efficiency
Enable your salespeople in retail stores
to help your customers online!
World’s leading brands use Whisbi
Real time support during the online buying journey not only delivers a higher conversion rate and an increase in sales, but also improves your operational efficiency.
Connect your ready-to-buy web visitors with your sales experts located in any of your physical stores and see your conversion rates and revenue sky-rocket!
Your best salespeople are in your retail stores!
Increase conversion rates while lowering your acquisition costs
Improve operational efficiency and enable your retail agents that are not currently servicing clients in stores to answer online client requests. Our data shows that retail sales reps convert at higher rates than call centre agents, because of the improved customer experience that conversational tools, such as video, live product demo and web-sharing bring.
Increase resilience and flexibility of online sales channels
Treat your retail stores as a backup for your assisted online sales channels. You can use your store agents for overflow traffic to the call center or for requests coming from a specific lead source. This flexibility improves your customer experience as well as it increases your online conversion rates.
Improve customer experience with online-to-retail model
Enable your retail stores to service online leads who need assistance to complete their purchase. Route traffic to local stores, based on your business rules and allow your online customers to connect to sales agents who can use live video, web-sharing and other conversational features, that improve customer experience & allow online customers to finalise their purchase in a specific store.
Connect your customers to your sales agents in your physical store in real-time, using our Lead Distribution System to increase your productivity dramatically.
Transform your existing workflows into conversations that classify & qualify clients online and connect them to your call center agents, based on your business rules, using your PBX or our Lead Distribution System with VoIP.
Enable your remote workforce! With our solution you can connect your online customers to your home-based sales agents through our Lead Distribution System, using VoIP – no need for telephony, all they need is an internet connection.
Connect your web visitors to your sales agents in your showrooms or dark stores in real-time based on your business rules – using our Lead Distribution System and increase your operational efficiency.
1-2%
Form
7-8%
Phone
15-30%
Whisbi
15-30%
Store
2-4%
Chat
+30%
increased online conversion rates
174%
increase in calls
9.2/10
NPS rating with Whisbi Sell
+20%
Up-selling & cross-selling
Interested in improving your operational efficiency?
