The ultimate guide to Virtual Call

What is Virtual Call?

Let’s start from the beginning by explaining to you what Virtual Call is. With this new technology, you have the ability to connect agents or customers across locations all around the world with your brand. With VoIP (Voice over Internet Protocol) technology, inbound calls are routed through the internet, not through phone lines. This allows the software to design a structure with brand experts and customers regardless of line or location.

The benefits of Virtual Call

There are many benefits when it comes to implementing Virtual Call solutions. We’ll sum up the most relevant ones:

The difference between Virtual Call and Click-to-Call

Before we explain to you why we feel like click-to-call technology is out of date these days, let’s get into the basics. Click-to-call technology works by the end user entering a phone number to request a call. An intermediary service then dials the end user and other third parties, while initiating a conversation between the two parties. In short: the customer needs to fill in personal information and perform an action, while with Virtual Call customers don’t need to do any of those things. They connect with VoIP and the call starts immediately. 

What’s more, it’s mandatory to offer technology to your customers that exists in real-time. Stop using out of date technologies that don’t. We’ve done research about what customers expect from e-Commerce websites nowadays and they want support whenever they need it, in real-time. At least 77% of customers say that if there was an option for online real-time assistance during their buying journey, they would be more likely to complete it. Also, 83% of respondents strongly agree with the fact that their customer expectations are higher today than they were one year ago – so businesses need to step up their game.