As time goes on, customers will continue to demand more and more from brands when it comes to online interaction.
In 2020, the COVID-19 pandemic has accelerated this process, closing high street stores all over the world and forcing companies to ramp up their ecommerce capabilities to handle a market that is, in many cases, now taking place entirely digitally.
The ability to deliver live engagement to customers, connecting with them on a human level in real-time to answer their questions and guide them through the buyer’s journey, is proving to be crucial in this new world.
This ability will separate successful brands from failures and could turn out to be one of the main predictors of success in the future.
To find out how Whisbi can help you implement live engagement across your sales funnel and online experience, schedule a demo with us.